Terms of Use

In these Terms, the following words have the following meanings:

• "Agreement" means these Terms together with the Privacy Policy, any applicable order form, data processing terms, service description, statement of work, acceptable use terms, and any other written agreement between the parties.
• "Authorized Users" means employees, consultants, contractors, administrators, requesters, approvers, finance users, or other individuals expressly authorized by a customer to access or use the Services.
• "Company" means Skyjunxion FZCO, registration number DMCC188473, registered office at AstroLabs, Jumeirah Lakes Towers, Cluster R, Unit R6, Unit Code RET-R6-123, Dubai, United Arab Emirates.
• "Confidential Information" means any and all information in any form relating to the Company or a customer, or the business, prospective business, finances, technical processes, computer software, Intellectual Property Rights, security controls, product roadmap, customer data, pricing, policies, or operations of either party, which comes into a party's possession by virtue of the Agreement or provision of the Services and which the receiving party regards, or could reasonably be expected to regard, as confidential.
• "Customer" means the company or legal entity that subscribes to or otherwise contracts for access to the Services.
• "Customer Data" means data, content, files, policy information, travel request information, approval information, user information, comments, records, artifacts, and other materials submitted to or processed through the Services by or on behalf of a Customer or its Authorized Users.
• "Fees" means the fees payable for use of the Services, as set out in an order form, online checkout, invoice, price list, or other written agreement.
• "Fynally" means the AI-powered corporate travel governance, approval, policy and audit platform operated by Skyjunxion FZCO.
• "Intellectual Property Rights" means all copyrights, patents, utility models, trademarks, service marks, registered designs, moral rights, design rights, technical information, know-how, database rights, business names, logos, computer data, proprietary information rights, and all other similar proprietary rights existing anywhere in the world.
• "Order Form" means an order form, online order, statement of work, subscription confirmation, or other written ordering document accepted by the parties.
• "Privacy Policy" means the Fynally Privacy Policy available through the Website, as amended from time to time.
• "Services" means the Website, Fynally platform, software-as-a-service functionality, APIs, documentation, support, and related services made available by or on behalf of the Company.
• "Statistical Data" means aggregated or anonymized data derived from Customer or Authorized User use of the Services that does not include personal data or Confidential Information.
• "Third-Party Systems" means third-party platforms, applications, websites, APIs, networks, infrastructure, communications tools, identity systems, calendar systems, email systems, finance systems, storage systems, analytics systems, or other external systems that interoperate with or are linked from the Services.

The Customer engages the Company and the Company agrees to provide the Services in accordance with the Agreement from the effective date of the applicable Order Form or account activation.

The Services are made available to Customers and Authorized Users via the Internet, subject to these Terms, the Privacy Policy, any applicable Order Form, and any product documentation or written service description provided by the Company.

The Services are designed to support corporate travel governance, approval, policy evaluation, price snapshot evidence, audit records, and finance export readiness. The Services do not book, arrange, sell, ticket, fulfil, or manage travel services and do not process payments on behalf of travelers or travel providers.

If the Customer purchases additional Services after the effective date, such Services may be set out in one or more additional Order Forms or written confirmations incorporated into the Agreement.

The Website provides information about Fynally, allows users to contact us, and may allow users to submit design partner, commercial, investor, support, or other inquiries. Website content is provided for general business information only. Submitting an inquiry does not create a binding customer relationship, guarantee acceptance, guarantee product availability, or commit the Company to any deployment, pricing, roadmap, or timeline.

You may use the Website and Services only for lawful business purposes and in accordance with these Terms.

Fynally is an AI-powered corporate travel governance, approval, policy and audit platform. Fynally does not book, arrange, sell, ticket, fulfil, or manage travel services, and does not act as a TMC, OTA, expense management platform, payment processor, merchant of record, reseller, or travel fulfilment provider.

Fynally may ingest, normalize, evaluate, and preserve evidence relating to business travel requests or proposed spend. Fynally does not act as the final approver. Customer policies, customer administrator configuration, deterministic system controls, and customer-authorized human actions govern approval outcomes. Customers remain responsible for their own policies, spending decisions, approval authority, employment decisions, tax treatment, accounting treatment, and compliance obligations.

Subject to payment of applicable Fees and compliance with the Agreement, the Customer is granted a non-exclusive, non-transferable, revocable, worldwide licence to permit Authorized Users to use the Services during the applicable term for the Customer's internal business operations.

All Intellectual Property Rights and title to the Services, Website, software, documentation, workflows, designs, text, graphics, logos, product names, code, algorithms, templates, and related materials remain with the Company or its licensors. No interest or ownership in the Services or Intellectual Property Rights is conveyed to the Customer or any user under the Agreement.

No right to modify, adapt, translate, copy, frame, scrape, resell, distribute, or create derivative works from the Services is granted except as expressly permitted by the Company in writing. Nothing in the Agreement gives any Customer or user a right to obtain source code.

Disassembly, decompilation, reverse engineering, and other source code derivation of the software comprised within the Services is prohibited except to the extent such restriction is prohibited by mandatory law.

The Company may take and maintain technical precautions to protect the Services from improper or unauthorized use, distribution, or copying.

The Customer retains ownership of Customer Data and is solely responsible for the legality, reliability, integrity, accuracy, quality, and right to use Customer Data. The Customer grants the Company a non-exclusive licence to use, host, process, transmit, display, and create outputs from Customer Data to the extent required to provide, secure, support, operate, improve, and enforce the Services and the Agreement.

The Customer represents and warrants that it has obtained all rights, permissions, notices, and authorizations necessary to submit Customer Data to the Services and to permit the Company, its affiliates, contractors, and service providers to process Customer Data as contemplated by the Agreement.

The Customer is responsible for keeping copies of Customer Data used or stored within the Services, except to the extent a separate written agreement expressly states otherwise.

The Customer is responsible for all acts and omissions of its Authorized Users and for ensuring that Authorized Users comply with these Terms. All Authorized Users must use account credentials with due diligence and care, keep credentials confidential and secure, and notify the Company promptly of any unauthorized access or suspected credential compromise.

The Customer must ensure that access rights, roles, approver authority, workspace permissions, and integration permissions are accurate and kept up to date.

Use of the Website or Services by anyone under the age of eighteen is prohibited.

You may not use the Website or Services:

• In any way that breaches any applicable local, national, or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm any person or organization.
• To upload, submit, transmit, or process material that is defamatory, discriminatory, infringing, deceptive, unlawful, abusive, threatening, invasive of privacy, or in breach of a duty owed to a third party.
• To transmit unsolicited or unauthorized advertising, promotional material, spam, malware, spyware, ransomware, destructive code, deceptive code, or similar harmful material.
• To falsify protocol, system, message, or email header information.
• To scrape, harvest, crawl, index, or collect Website or Services content using automated means without written permission.
• To gain unauthorized access to or disrupt any part of the Website, Services, data, account, network, infrastructure, software, or Third-Party Systems.
• To execute load, stress, performance, penetration, vulnerability, or security tests without the Company's prior written permission.
• To collect, store, or process personal data unless you have all required rights, notices, permissions, and lawful bases.
• For any high-risk use where failure or fault of the Services could lead to death, personal injury, severe financial damage, severe physical damage, severe environmental damage, or unlawful discrimination.
• To represent yourself as our partner, reseller, affiliate, representative, or authorized commercial channel without written permission.
• To remove proprietary notices, abuse support channels, bypass usage limits, circumvent security or authentication measures, or interfere with service integrity.

The Customer must not submit special category or sensitive personal data unless it is strictly necessary for a legitimate business purpose and lawful for the Customer to submit.

Customer Data and any other content submitted to the Website or Services must be accurate where it states facts, genuinely held where it states opinions, and compliant with applicable law. It must not infringe the Intellectual Property Rights, privacy rights, confidentiality rights, contractual rights, or other rights of any person.

Failure to comply with these content standards may result in suspension, removal of content, disclosure to lawful authorities where required or appropriate, or termination of access.

Fynally may use AI-assisted functionality to interpret, extract, classify, normalize, summarize, or explain submitted artifacts. AI-assisted functionality may be probabilistic. It may support extraction and explanation, but it does not make final approval decisions, authorize spend, enforce policy, or replace customer-authorized approvers.

Policy evaluations, approval-state handling, evidence preservation, price snapshot handling, and finance export outputs are provided to support business governance and auditability. They are not legal, tax, accounting, procurement, employment, travel, safety, or financial advice. Customers must independently verify outputs before relying on them for regulated, financial, employment, tax, accounting, or legal decisions.

The Customer acknowledges that information processed through the Services may include inaccuracies, omissions, outdated information, incomplete artifacts, conflicting content, or errors. The Services may flag, normalize, or preserve such information, but the Customer remains responsible for final review and decision-making.

The Services may interoperate with or contain links to Third-Party Systems. Such links and integrations are provided for reference, interoperability, customer-selected workflow, or operational purposes only. The Company does not control Third-Party Systems and is not responsible for their content, privacy practices, security, availability, accuracy, pricing, performance, or terms.

The Customer is solely responsible for evaluating, enabling, configuring, maintaining, and complying with the terms of any Third-Party Systems it uses with the Services. The Company has no liability for unavailability, errors, loss, corruption, delay, disclosure, or other issues caused by Third-Party Systems, customer configuration, customer credentials, customer networks, or customer-selected integrations.

At the date of this document, Fynally's current production infrastructure is located in the United States and includes GitHub (code repository), Supabase (database), Vercel (hosting), and AWS (CI infrastructure). This describes the current infrastructure posture only and is not a contractual data residency guarantee.

The Company may change infrastructure, hosting, vendors, service providers, regions, or operational architecture from time to time, provided such changes are handled in accordance with applicable agreements, law, and security commitments. No statement in these Terms creates a data residency commitment unless expressly stated in a signed written agreement by the Company.

If you provide feedback, innovations, suggestions, requests, ideas, or comments regarding the attributes, performance, or features of the Services, you assign all rights, title, and interest in such feedback to the Company. If such assignment is ineffective, you grant the Company a perpetual, irrevocable, royalty-free, worldwide right and licence to use, reproduce, disclose, sublicense, distribute, modify, and exploit such feedback without restriction or compensation.

The Company may use Statistical Data for business, operating, benchmarking, analytics, security, product improvement, and reporting purposes, provided that the Company does not share Statistical Data in a way that reveals the identity of a Customer or Authorized User or discloses Confidential Information.

Fees are payable as set out in the applicable Order Form, online checkout, invoice, price list, or written agreement. Unless expressly stated otherwise in writing, all Fees are exclusive of any value added tax, sales tax, withholding, levy, duty, bank charge, or other applicable tax or charge, for which the Customer is additionally liable.

Unless stated otherwise in writing, Fees are payable in the currency stated in the applicable Order Form or invoice, without set-off, withholding, counterclaim, deduction, or reduction of any kind. All Fees are non-cancellable and non-refundable except where expressly stated otherwise in writing.

If the Customer fails to pay Fees when due, the Company may charge interest to the maximum extent permitted by law, suspend or disable access to the Services, and recover reasonable costs and legal fees incurred in collecting overdue amounts.

Each party may use Confidential Information of the other party only for the purposes of the Agreement and must keep it confidential except to the extent disclosure is required by law, court order, regulator, governmental authority, or a person with a need to know for performance of the Agreement who is bound by confidentiality obligations.

The obligations of confidentiality do not extend to information that was rightfully in the possession of the receiving party before disclosure, becomes public knowledge other than through breach, is lawfully disclosed by a third party without restriction, is independently developed without use of Confidential Information, or is required to be disclosed by law.

On request, and in any event on termination or expiry of the Agreement, each party must return or destroy Confidential Information of the other party except to the extent retention is required by law, compliance, backup, audit, dispute resolution, or ordinary-course security retention.

Each party undertakes to comply with applicable data protection and privacy laws. To the extent personal data is processed when the Company provides the Services to a Customer, the parties acknowledge that the Company may act as processor or service provider and the Customer may act as controller or business under applicable law. The parties will comply with their respective obligations under applicable law and any applicable data processing terms.

Where the Company collects and processes personal data as a data controller for Website use, commercial inquiries, billing, account administration, support, security, or its own business operations, such processing is governed by the Privacy Policy.

Privacy requests should be sent to privacy@fynally.ai. Legal notices and legal questions should be sent to legal@fynally.ai.

The Company will use reasonable efforts to make the Services available in accordance with the applicable agreement or service description. The Company does not warrant that the Website or Services will be uninterrupted, error-free, secure, or available at all times.

The Company may modify, suspend, discontinue, or replace any part of the Website or Services from time to time, provided that material changes to paid Services will be handled in accordance with the applicable written agreement. Features not meeting production quality, security, reliability, or compliance standards may be disabled.

The Services are provided "as is" and "as available" except to the extent expressly stated in a signed written agreement. To the maximum extent permitted by law, the Company excludes all warranties, representations, conditions, and undertakings, whether express or implied, including any warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, availability, performance, or security.

The Company does not represent or warrant that the Services will meet all Customer requirements, achieve any particular commercial result, identify every policy issue, prevent every overspend, produce error-free outputs, or operate without interruption.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded.

Neither party excludes or limits liability for fraud, death or personal injury caused by negligence, fraudulent misrepresentation, wilful misconduct, or any liability that cannot lawfully be excluded or limited.

Subject to the preceding sentence, the Company will not be liable for any pure economic loss, loss of profits, loss of business, business interruption, loss of business opportunity, loss of revenue, loss of goodwill, loss of anticipated savings, wasted management or staff time, loss or corruption of data, reputational damage, or any indirect, special, consequential, punitive, or incidental loss.

For Customers with a paid agreement, the total aggregate liability of the Company under or in connection with the Agreement, whether in contract, tort, negligence, misrepresentation, indemnity, contribution, or otherwise, will not exceed one hundred percent (100%) of the total Fees paid or payable by the Customer to the Company during the preceding twelve (12) month period, excluding taxes, duties, and similar charges.

For Website users or other users with no paid agreement with the Company, the total aggregate liability of the Company under or in connection with the Website or Services will not exceed USD 500.

No claim may be brought more than one (1) year after discovery of the circumstances giving rise to the claim or the effective date of termination of the applicable Agreement, whichever is earlier, unless such limitation is prohibited by law.

The Customer agrees to indemnify and keep indemnified the Company, its officers, employees, contractors, affiliates, and representatives against any costs, losses, fines, liabilities, damages, and expenses, including reasonable legal costs, arising out of any claim, action, proceeding, fine, or demand brought by any person arising out of or relating to Customer Data, Customer breach of the Agreement, unauthorized use of the Services, breach by Authorized Users, infringement or violation of third-party rights, or Customer use of Third-Party Systems.

The Company may suspend or terminate access to the Website or Services immediately if it reasonably determines that there has been a breach of these Terms, a security risk, unlawful use, non-payment, unauthorized access, misuse of the Services, risk to service integrity, risk to another customer, or a legal or regulatory reason requiring suspension or termination.

Upon termination, all licences granted under the Agreement terminate, the Customer must cease use of the Services, and all unpaid Fees become due. No Fees will be refunded except where expressly stated otherwise in writing.

Termination does not affect accrued rights, payment obligations, confidentiality obligations, data protection obligations, limitations of liability, indemnities, ownership provisions, or any other terms intended to survive termination.

The Company may change or modify these Terms from time to time. Changes will be posted on the Website or notified by email or in-product notice where appropriate. Continued use of the Website or Services after changes become effective constitutes acceptance of the updated Terms.

You may not assign, transfer, or subcontract rights or obligations under these Terms without the Company's prior written consent. The Company may assign or transfer the Agreement to any affiliate or to any entity that purchases the shares or assets of the Company as the result of a merger, acquisition, restructuring, financing, sale, or similar event.

If any provision of these Terms is invalid or becomes invalid, the legal effect of the other provisions will be unaffected. A valid provision is deemed to have been agreed which comes closest to what the parties intended commercially and will replace the invalid provision. The same applies to omissions.

These Terms, together with any applicable Order Form, Privacy Policy, data processing terms, service description, and written agreement, constitute the whole agreement between the relevant parties concerning their subject matter and supersede prior agreements, representations, negotiations, and discussions concerning that subject matter.

No failure or delay in enforcing any right under these Terms will be deemed to constitute a waiver of such right.

These Terms are entered into in the English language. If a translation into any other language is required or desired, the English text will prevail in all matters involving interpretation.

These Terms and any dispute or claim arising out of or in connection with them, the Website, or the Services are governed by the laws of Dubai, United Arab Emirates. The courts of Dubai have exclusive jurisdiction for the settlement of all disputes arising under or in connection with these Terms, the Website, or the Services, unless mandatory applicable law requires otherwise.

You may contact us regarding these Terms or any documents referred to in them as follows:

• Legal matters: legal@fynally.ai
• Privacy matters: privacy@fynally.ai
• Post: Skyjunxion FZCO, AstroLabs, Jumeirah Lakes Towers, Cluster R, Unit R6, Unit Code RET-R6-123, Dubai, United Arab Emirates